Refill Policy

In SocialRoider we try to do our best ensuring that the followers, likes, views, etc. also known as "Engagements" we deliver stick forever. However, sometimes the social networks change the way we interact with them resulting in removal of our products causing “drops”. Every product of SocialRoider works a bit differently. For example, Instagram Followers notoriously drop a couple times a year in a big “purge” while Instagram Likes have never experienced drops at all. SocialRoider customers are not always impacted by purges and drops – many of our customers have happily kept what they purchased for years without any trouble. Unfortunately the drops are random and impossible to prevent entirely.

If/when drops occur, SocialRoider will refill all orders placed in the past 30 days ASAP. Our competitors either charge extra for this, or do not deliver refills at all.

Here’s how refills at SocialRoider are calculated:

(start + purchased) – current = refill

start = The number of Engagements you started with on your oldest order in the past 30 days
purchased = The total number of Engagements delivered to you in the past 30 days
current = The number of Engagements you currently have
refill = The number of Engagements we will refill for free

There’s a few more things you should know about refills:

Refills are calculated based on the number of Engagements purchased in the past 30 days. These refills come at a great expense to us (many times at a loss) so we can’t possibly continuously refill every customer for every order forever. There’s no way to differentiate between Engagements purchased from us, Engagements acquired organically or Engagements purchased from other sites. So if you experienced a drop, but you still have more Engagements than what you started with + what you purchased, there’s nothing to refill. If you’ve changed your username or link since ordering with us, we can’t deliver a refill. When drops occur, that means the accounts we use no longer exist. It may take some time to get back up and running again – ASAP means as soon as possible. If you’ve filed a chargeback with your credit card company or opened a dispute with PayPal, we can’t deliver a refill.

Example 1

@MyUsername has 150 followers and purchases 500 three times in the past 30 days. After experiencing a drop, @MyUsername has 500 followers. Their refill will be 1150 because: (150 + 1500) - 500 = 1150

Example 2

@TestUsername has 50 followers and purchases 500 two times in the past 30 days. They also purchase 1000 followers from another website. After experiencing a drop, @TestUsername has 1,100 followers. Their refill will be 0 because: (50 + 1000) - 1,100 = -50 . They may have experienced a drop, but they are still over the amount purchased from us so there’s nothing to refill.

Requesting A Refill

If you believe you’ve experienced a drop and are eligible for a refill, please contact us and you will get your refill ASAP. We do know how important your social profiles are to you and we always do our best to prevent these drops.
We appreciate your patience and understanding and thank you for using SocialRoider!